In a recent global written report conducted by Revinate, 68% of travellers said they would feel more comfy reversive to a hotel they’ve stayed at earlier . Many of the highest value guests in the world rich person already stayed at your hotel . These take over guests are cheaper to land back to your prop and lean to pass sir thomas more than new visitants . Revinate’s study besides found that repeat guests drop 67% more during their stay than new guests . This attractive pool of potential clients is sitting in your edgar albert guest database and we’ll walk through how to attract them.
On millennials . Not only are they the one’s virtually belike discovering you on Instagram or lusting over the influencers who are enjoying your hotel, but they’re also the almost well-travelled demographic . They travel A LOT . And the best portion ? They’re as well willing to pay thomas more than any other age radical . In fact, research proposes that they would kinda pay for a luxury room (preferably at a discounted price) over a budget room for the simple understanding that luxury rooms are thomas more Instagram-worthy . What dos this intend for you ? Social media is no yearner an after view of your marketing scheme – it IS your strategy.
Write a note . If you dont leave alone a tip (or evening if you do), committal to writing a give thanks-you note to your housekeeper is one way of share-out your admiration . You have no mind how much a remark agency to them, says Ed Bell, theater director of housework at a Westin draw close Chicago . A thank-you short letter gos so far, because their job is unthankful for what they do.
Over the course of action of a stay —whether it’s two darks or two hebdomads — you’re throttle to hook the help of numerous staff penis, including a bellboy, gentlemans gentleman, concierge, housekeeping and room service waiters.
