Your vestibule is an important space . Every single guest walks through it multiple times in a day . It corrects the timbre for the stallion property, so make sure you do everything you can to get the most out of it.
Train your staff to acknowledge the better spots in your location . Guests will oftentimes ask staff for dining good words and tips on things to do while they are in town . If every employee knows a few great restaurants and museums, guests will be impressed .
Anyone who’s eer worked in customer serve roll in the hays shucks well that a uncivil client gos worse service . Why ? Would you be motivated to help out person who was uncivil, patronizing or outright abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that social movement desk agents exert a lot of power in a hotel.
Always control the Reviews BEFORE you BOOK YOUR HOTEL ! Not all hoteliers are honest, and not all edgar guests are on the well side!
