In a recent global study conducted by Revinate, 68% of travellers said they would feel more comfy reversive to a hotel they’ve stayed at before . Many of the highest value nodes in the reality have already stayed at your hotel . These repeat guests are cheaper to land back to your property and incline to pass sir thomas more than new visitors . Revinate’s study as well found that repeat guests expend 67% more during their stay than new nodes . This attractive pool of electric potential customers is sitting in your edgar guest database and we’ll take the air through how to attract them.
When you’re photographing your hotel or putting together video recording content, make sure to look closely at the details, and so depend yet closer . Things that you mightiness take away for given are in all likelihood things that will invoke to your edgar guests, and thomas more oft than not, it’s the details that they’ll snap and station to their own channels because they’re the things that make clients feel like they’re staying somewhere really special . Take The Line Hotel, for example, kind of than posting stock pictures of their beautiful suite, they recognise that most hotels have beautiful rooms, so pick out alternatively to focalise on the small inside information that set them aside.
Even if you’re not a big fan of hunting for deductions, it’s normally worth a 10 second Google explore for a deduction code to make sure you’re stipendiary less than single-foot rate.
Implement a data collecting process when clients check in . This way you can gather accurate middleman inside information from clients whose information may wealthy person been masked through OTA engagements . With this information, hotelmen can flesh strong human relationships with guests through individualized communication, from pre-reaching to mail-stay on.
