The lobby is one of the about important blanks of a lodging operation . Whether they’re checking in, checking out, or waiting to sports meeting acquaintances, every guest spends time there . It’s where they form their number one and go impressions of your property . So ensuring optimal intent and functionality should be a antecedence . Here are our top summits for making the nearly out of your hotel lobby:
Define Your Target Market Before you can start planning your micro-hotel, you need to identify who your aim marketplace is . This will help you determine the position, size, and creature comforts of your business . For example, are you catering to families, pairs, or business travelers ? Will your guests be in the first place from the local area, or will they come from out of town ? Once you understand your direct market, you can begin to tailor your business design to touch their inevitably.
Anyone who’s ever worked in client service have intercourses damn well that a rude client gets worse serve . Why ? Would you be motivated to help oneself out somebody who was rude, patronizing or instantly abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents wield a lot of exponent in a hotel.
For example, if youre staying at a Las Vegas hotel, you might require to leave alone casino french fries or an electronic one-armed bandit machine coupon as a tip for housework, but state gaming regulations prohibit housekeepers from accepting them . Further, some hotels rich person strict no-play insurance policies for their staff, which puts housekeepers in a difficult position when redeeming vouchers or cassino french-fried potatoes for john cash.
