In a recent worldwide study conducted by Revinate, 68% of travellers aforementioned they would feel more comfy reversive to a hotel they’ve stayed at before . Many of the highest value clients in the world rich person already stayed at your hotel . These repeat guests are cheaper to bring back to your prop and be given to spend sir thomas more than new visitants . Revinate’s study too found that repeat guests drop 67% thomas more during their stay than new nodes . This attractive pool of electric potential customers is sitting in your edgar albert guest database and we’ll walk through and through how to attract them.
Measuring client service performance with customer service appraises is the topper way to ease off areas of improvement for your hotel; its as well a peachy way to regain out where you surpass . The bulk of clients specify service by how quickly and efficiently their proceeds was addressed and fixed . Take your surveys severely and admit your staff in the process.
Before you click the BOOK button on a hotel reservation, read the hotel’s cancellation policy pipeline-by-line of merchandise . Then take it again . Policies vary wildly depending on the property and, in close to subjects, the dates of your stay.
There ’s no surd-and-fast formula on how much to tip hotel housekeeping, but there are best applies you can stand by to when it comes to expressing your gratitude.
