In addition to offering things to eat and drink, providing entertainment can do a lot to get nodes feel welcome in your hall . Whether you go as big as hosting live music or as simple as providing gameboard games and reading material corporeal, the comportment of amusement testament tell your nodes they’re welcome to kick back, relax, and revel the lobby.
The hotel manufacture is unique in that every department is reliant upon another . Your front desk associates cant moderate nodes into suite if your housekeepers oasist cleaned them; your housekeepers cant clean them if your washing department hasnt supplied them with linens . Relating associate performance to the hotels overall performance infuses intent . When your employees live that what they do has a profound effect on guest have and hotel performance, they involve thomas more pride in their work and understand their importance in the experience .
I ’m ofttimes surprised by how many people think that a hotel’s single-foot rate is a hotel’s average rate for a hotel room . In fact, a rack pace is actually the level best price that a hotel commonly charges for a room.
Tom Waithe, the vice president of operations for Kimpton Hotels in the Pacific Northwest and Mountain Region, has standard notes from edgar guests who express have-to doe with about tipping.
