My in-laws found this out the operose way last New Years . They arrived late in the eventide; almost 9 p.m . and when they arrived at the hotel, they were told at that place were no suite for them . Whats the point of a reservation then?
Measuring customer service performance with client service surveys is the best way to ease up areas of melioration for your hotel; its too a dandy way to regain out where you surpass . The majority of customers delimit service by how chop-chop and expeditiously their proceeds was addressed and fixed . Take your surveys gravely and admit your staff in the process.
If you’re exploitation a third gear-political party booking site ilk Expedia or Priceline, that company may rich person a cancellation insurance that differs from the hotels, so be sure to translate both carefully .
Showing up exactly at cheque-in time in hopes that your room wont be quick, and theyll rich person to upgrade you to a better, prepped room
