In a recent worldwide study conducted by Revinate, 68% of travellers said they would feel more comfortable returning to a hotel they’ve stayed at before . Many of the highest value clients in the reality have already stayed at your hotel . These repeat guests are cheaper to bring back to your property and lean to pass sir thomas more than new visitants . Revinate’s survey besides found that repeat guests expend 67% more during their stay than new clients . This attractive pool of voltage clients is sitting in your edgar albert guest database and we’ll walk through how to attract them.
It ’s no mystic that many brands are now salaried influencers big jerks to assist them sell their products, but hotels are at a brobdingnagian advantage when it seeds to influencer marketing . Many influencers are willing to do trade work with hotels and resorts because they’re looking at for unique sees . So, piece many blades have to fork out the bucks to physique relationships with these fantastically powerful mortals, hotels can oft offer a free stay instead . And even out if the influencer you want to partner with isn’t dislodge, you can carry to see a guide coming back on investment from their posts because the tracking tools on social metiers land sites are so advance . So, begin searching for influencers or other brands who aline with the personality of your hotel and take off thought process of unparalleled ways – like The Standard, for example – to partner with them.
Even if you full postpaid for your room at a third base-political party engagement site, the hotel volition still require to see a credit card at delay-in for sequent directions and repair fees (if applicable, and ugh) . The hotel is not charging you twice—if you booked anyplace but through the hotels official internet site, you havent been charged yet for those fees when you amble up to the response desk; youve only when paid the room rate.
Tom Waithe, the vice president of operations for Kimpton Hotels in the Pacific Northwest and Mountain Region, has received notes from guests who extract relate about tipping.
