The key to an inviting hall is integration . Instead of designing a traditional lobby with a movement desk and petty else, try to portmanteau in other functional zones . Places to sofa, sets to eat, lays to work—a variety of seating choices will turn your vestibule into a moral force blank space your clients can enjoy, or else of just pass through . And if your staff are fitted out with a tab, you can omission the traditional front desk altogether.
Make VIP service proactive . If you bang a wedding party is coming, surprise the bride with a room raise or property bites in her way with a congratulating plug-in . Thoughtful inside information can turn a one-sentence guest into a sponsor .
Everyone has a hotel remain horror story . Whether it’s a floor astir the hotel you chose specifically for it’s awing pool only when to regain it unopen when you get there, a hotel that double charged you or the hotel whose website aforementioned it was minutes to everything and sour out it was in reality placed a long 45-minute take the air from anywhere.
Make sure the tip is visible, like on the chest or following to the bath sink . Avoid going away your housekeeping leads on the bed or nightstand, as these areas put on the line your johnny cash getting jostled around or lost when bed sheets are changed.
