First and foremost, you want your lobby to be welcoming . It should be a place nodes flavour inspired to sit downcast and spend approximately time . And it’s a overconfident feedback loop . A welcoming ambience volition encourage guests to lallygag, and people reposeful and enjoying the space volition create a welcoming ambience . But how do you get the ball rolling ? A lot of it has to do with layout.
Train your staff to recognise the best muscae volitantes in your location . Guests will oft ask staff for dining recommendations and tips on things to do patch they are in town . If every employee knows a few great eating houses and museums, guests volition be impressed .
While it’s tantalising to entrust your room without giving the checkout documents a second glint, hotels are not dependable and supernumerary charges on your rely financial statement arent worth the trouble.
Interactions with staff . Housekeepers normally execute their conjuration piece you’re away from your room so they don’t interrupt your abide . But sometimes you mightiness interact in person — for example, when making a quick stumble back to your room noontide . A positive interaction with housework power warrant a higher tip for friendly guest service.
