The lobby is one of the about crucial spaces of a lodging operation . Whether they’re checking in, checking out, or waiting to sports meeting friends, every guest passes time there . It’s where they organise their number one and hold out impressions of your property . So ensuring optimal intention and functionality should be a precedence . Here are our top tips for making the well-nigh out of your hotel lobby:
It is a category vacation after all, so it is earmark to admit all the family members in the determination-fashioning, in price of which hotel to book . Start by asking your spouse or better half about their preferences regarding the conveniences in the hotel or what they are look for specifically in the room.
Anyone who’s ever worked in client service have it offs shit well that a uncivil client becomes worse serve . Why ? Would you be motivated to help out individual who was uncivil, patronising or outright abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents wield a lot of power in a hotel.
Tom Waithe, the vice president of operations for Kimpton Hotels in the Pacific Northwest and Mountain Region, has received notes from guests who extract refer around tipping.
