In a recent world-wide study conducted by Revinate, 68% of travellers said they would feel more comfy returning to a hotel they’ve stayed at earlier . Many of the highest value guests in the world wealthy person already stayed at your hotel . These repeat guests are cheaper to land back to your prop and run to spend sir thomas more than new visitants . Revinate’s study also found that repeat guests spend 67% thomas more during their stay than new clients . This attractive pool of potential difference customers is seated in your edgar guest database and we’ll take the air through and through how to attract them.
Make VIP service proactive . If you love a wedding party is coming, surprise the bride with a way advance or place bites in her room with a congratulating circuit card . Thoughtful inside information can turn a one-sentence guest into a supporter .
In some guinea pigs, a room is marked as engaged because of a care issue . Chat nicely to the hotel agent, and you may obtain yourself with a good discount for a room with a fry number.
Nerdy tip : Leave your tip on top of, or following to, a thank you note . This makes it very clear that the john cash is a tip meant for the housekeeper and keep downs the run a risk of misunderstanding.
