In a recent planetary study conducted by Revinate, 68% of travellers aforementioned they would feel more comfortable returning to a hotel they’ve stayed at earlier . Many of the highest value nodes in the world rich person already stayed at your hotel . These repeat guests are cheaper to bring back to your prop and be given to spend more than new visitants . Revinate’s survey as well found that repetition guests spend 67% sir thomas more during their stay than new clients . This attractive pocket billiards of potential difference customers is sitting in your edgar guest database and we’ll walk through how to attract them.
When you’re photographing your hotel or putting together video content, make sure to look closely at the details, and so bet yet closer . Things that you power take for given are likely things that will appeal to your edgar albert guests, and sir thomas more ofttimes than not, it’s the details that they’ll photograph and post to their own channels because they’re the things that make nodes feel like they’re staying somewhere in truth special . Take The Line Hotel, for model, kinda than posting gillyflower images of their beautiful rooms, they know that most hotels have beautiful rooms, so take or else to focalize on the small details that set them apart.
Anyone who’s ever worked in client serve sleep togethers darn well that a rude client becomes worse serve . Why ? Would you be motivated to help oneself out soul who was uncivil, patronizing or in a flash abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that front desk agents maintain a lot of index in a hotel.
Showing up just at check-in time in hopes that your room wont be ready, and theyll have to upgrade you to a better, prepped room
